Shipping & Delivery Policy

Terms and conditions:

1. Kidzilla partners with third party logistic service providers in order to effectuate Product delivery to Users (“Logistic Partners”). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by Kidzilla. 
2. We ship orders within 2 working days of receiving them. The User will also be provided with an approximate day of delivery of the purchased Product on the order confirmation page. 
3. Kidzilla may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
4. At the time of placing an order for purchase of Products on the Platforms, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within Kidzilla’s recognised delivery network, Kidzilla will not be able to process the order further.
5. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate addressing information shall not hold Kidzilla liable at any point in time.
6. A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, Kidzilla reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. 
7. Kidzilla shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of: logistical issues beyond Kidzillas’ control; unsuitable weather conditions; political disruptions, strikes, employee-lockouts, etc.; acts of God such as floods, earthquakes, etc.; and other unforeseen circumstances.
   In such events of delay, Kidzilla shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. Kidzilla disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. 
8. Upon the successful placing of an order on the Platforms and after Kidzilla has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. However, Kidzilla does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond Kidzilla control.
9. Kidzilla reserves the right to charge shipping charges on Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery.
10. Return and exchange of purchased Products shall be carried out by Kidzilla reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy which may be accessed here.
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Grievance Redressal

Any grievances relating to the Delivery Policy may be directed by you to the grievance officer of Kidzilla who can be contacted at support@kidzilla.in or +91 89397 66166