Return and Refund Policy
Thank you for purchasing our products at Kidzilla.com operation by Kidzilla.
We take immense measures to ensure that the items delivered to you are in perfect condition.
In case of order, you placed or by chance, receive a damaged product, we are happy to help you.
1. Cancellation Policy
After placing your order successfully, in case you want to cancel an order, please email Support@Kidzilla.in or call us on +91 89397 66166 within 24 hours of placing the order or before the order is shipped out.
If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it.
Kidzilla toys reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
2. Returns Policy
We accept return requests within 24 hours of order placement on all our products. Return requests placed after 24 hours of order placement are unfortunately non-refundable and non-exchangeable.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us.
Reasons for product Return:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason.
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to support@kidzilla.in within 24 hours of receiving the product. We can offer you replacement, repair, or refund.
Replacement: If you choose to get a replacement, we will pick up and replace the product free of cost.
Refund: If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.
Repair: If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (after purchase), we will not be able to accept a return or offer a refund.
If you didn’t like the product
Please write to support@kidzilla.in within 24 hours of receiving the product. You will need to ship the product(s) back to us to the following address, along with your name and Order ID.
Return Address:
Kidzilla Toys,
Plot No:10, Thirumurugan Street, Sakthi Nagar Extn, Madipakkam, Tamil Nadu, India.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will give you a refund in the form of Coupons, which must be availed within 6 months of the delivery of the product.